Washington County Regional Medical Center (WCRMC) has proudly provided patient-centered care to our community for more than 60 years. We are seeking friendly, detail-oriented Patient Access Specialists to serve as a vital first point of contact for our patients. This position is responsible for patient registration, insurance verification, point-of-service collections, and maintaining accurate patient information while ensuring strict compliance with HIPAA and organizational policies.
Available Positions
- PRN Positions Available
Key Responsibilities
- Greet and register patients for hospital services in a professional manner
- Answer phones and assist patients, families, and hospital staff
- Collect and verify patient demographic and insurance information
- Verify insurance eligibility and obtain required authorizations
- Obtain patient signatures and ensure accurate registration documentation
- Educate patients on financial responsibility, estimates, and payment options
- Maintain accurate patient records in compliance with HIPAA
Qualifications
- High School Diploma or equivalent required
- Medical terminology coursework preferred
- Previous hospital registration, medical office, or patient access experience preferred
- CPAR certification preferred but not required
Skills
- Strong customer service and communication skills
- Ability to work in a fast-paced hospital environment
- Attention to detail and ability to handle confidential information
- Basic computer proficiency: experience with hospital registration systems preferred
Patient Access Specialists play a critical role in the patient experience and the financial health of our organization. From the moment a patient arrives, they help ensure accurate registration, verify insurance coverage, collect payments, protect confidential information, and help patients navigate the healthcare system with professionalism and compassion. Accuracy, attention to detail, communication, and customer service are essential to this role.
If you enjoy working with people, take pride in getting the details right, and want to make a meaningful difference in a patient’s experience, we encourage you to apply.