The Clinic Manager is responsible for the overall management and daily operations of Children’s Healthcare Center of Sandersville. This role provides leadership to clinical and administrative staff, oversees financial and operational performance, ensures regulatory compliance, and promotes high-quality patient care. The Clinic Manager identifies opportunities for improvement and develops and implements plans to enhance efficiency, patient satisfaction, and clinic outcomes.
Key Responsibilities
Leadership & Staff Management
- Hire, train, supervise, and support clinical, administrative, and front desk staff
- Schedule staff and manage time-off requests to ensure appropriate clinic coverage
- Conduct timely and constructive performance evaluations
- Foster a positive, collaborative, and professional work environment
Operations & Patient Care
- Oversee patient scheduling, registration, and follow-up processes
- Ensure accurate medical record management and confidentiality
- Address patient and family complaints or concerns promptly and professionally
- Maintain a safe, organized, and welcoming clinic environment
- Serve as a point of contact for patients, families, and healthcare professionals
Financial & Administrative Oversight
- Develop, manage, and monitor the clinic budget, including payroll and operating expenses
- Oversee patient billing, insurance claims, and collections
- Ensure financial accuracy and compliance with applicable regulations
- Use payroll and timekeeping systems accurately
Compliance & Quality Improvement
- Ensure compliance with all local, state, federal, and accreditation requirements
- Participate in internal and external audits and inspections
- Review, develop, and implement clinic policies and procedures
- Lead and support quality improvement initiatives to enhance patient care
Professional Representation
- Represent the Pediatric Clinic and WCRMC positively at meetings and conferences
- Communicate organizational mission, ethics, and goals to staff
- Maintain cooperative working relationships with staff, vendors, contractors, and stakeholders
Other Duties
- Complete required education and training annually
- Perform other job-related duties as assigned
Qualifications
Education & Experience
- Degree or Certificate in Healthcare Management, Business Administration, or a related field preferred
- Equivalent professional experience may be substituted for a formal degree
- Minimum of 1 year of clinic management or supervisory experience strongly preferred
- Experience in a pediatric and/or outpatient healthcare setting is a plus
Skills & Abilities
- Strong leadership, organizational, and problem-solving skills
- Excellent communication and interpersonal abilities
- Ability to manage complex situations involving multiple variables
- Knowledge of healthcare operations, billing, and regulatory requirements
- Commitment to confidentiality and ethical business practices
Professional Expectations
- Adheres to dress code and professional appearance standards
- Reports to work on time and as scheduled
- Maintains confidentiality at all times
- Demonstrates professionalism and integrity in all interactions
Disclaimer
This job description is not intended to be all-inclusive. Duties and responsibilities may change or be added as business needs require.