Washington County Regional Medical Center is looking for a Full-Time Centralized Scheduler to join our Pre-Registration team!
In this role, you’ll help ensure patients receive the care they need by coordinating insurance authorizations, verifying coverage, and working closely with patients, providers, and insurance companies. Your attention to detail and follow-through will help prevent delays and create a smoother experience for our patients.
⭐ WHAT YOU’LL DO
As a Centralized Scheduler, you will:
- Verify patient insurance eligibility and coverage.
- Obtain required pre-authorizations for procedures, surgeries, and hospital stays.
- Communicate with insurance companies, patients, and providers to obtain information needed for authorization.
- Track authorization requests and follow up to ensure approvals are obtained promptly.
- Investigate insurance denials and assist with resubmissions and appeals. Explain the pre-certification process and insurance requirements to patients.
- Answer patient questions and address concerns regarding insurance coverage.
- Keep patient schedules updated with authorization information.
- Assist with registration and check-in/check-out procedures when needed.
- Work closely with physicians, nurses, and other healthcare team members.
- Maintain accurate and confidential records of authorizations, communications, approvals, and denials.
- Identify and resolve issues that could delay patient care.
- Prepare reports related to pre-certification activities.
- Perform other duties as assigned.
WHAT YOU’LL BRING
Required:
- High School Diploma or equivalent
- At least 1 year of patient access, scheduling, or prior authorization experience
- At least 1 year of Medical Terminology experience
- Knowledge of ICD-10 and CPT codes
- Strong communication and organizational skills
- Ability to communicate effectively in English, both verbally and in writing
- Ability to maintain patient confidentiality and handle sensitive information professionally
Preferred:
- Associate’s Degree in Healthcare Administration, Medical Billing, or a related field
- Previous team lead experience
- Additional language skills
💡 THE IDEAL CANDIDATE
We’re looking for someone who is:
Organized – Able to manage multiple requests, deadlines, and priorities.
Detail-Oriented – Understands the importance of accuracy when working with insurance and patient information.
A Great Communicator – Comfortable communicating with patients, providers, and insurance companies.
A Problem Solver – Able to work through denials, delays, and authorization challenges.
Patient-Focused – Understands that excellent service can make a stressful healthcare experience easier for our patients.
A Team Player – Works collaboratively with the healthcare team while also being able to work independently.
💙 WHY JOIN WCRMC?
At Washington County Regional Medical Center, you’ll be part of a team dedicated to providing quality healthcare to the communities we serve.
You’ll have the opportunity to make a difference every day — not only by supporting our healthcare team, but by helping patients receive the care they need.
BENEFITS FOR ELIGIBLE FULL-TIME EMPLOYEES
- Health Insurance
- Dental Insurance
- Vision Insurance
- 403(b) Retirement Plan
- Paid Time Off (PTO)
- Voluntary Benefits
- Free Fitness Center Membership
READY TO JOIN OUR TEAM?
If you’re looking for an opportunity to use your healthcare, scheduling, and insurance knowledge while making a difference for patients, we’d love to hear from you!
Apply Today!
Job Posting Disclaimer
This job posting is intended to provide a general overview of the position and its primary responsibilities and qualifications. It is not intended to be an exhaustive or complete list of all duties, responsibilities, or requirements of the position. Employees may be required to perform additional duties and responsibilities as assigned by management. The official job description provides a more comprehensive description of the position and may be updated as organizational needs change.