Washington County Regional Medical Center (WCRMC) is seeking a detail-oriented and patient-focused Administrative Assistant to support the daily operations of our Physician Specialty Clinic. This position plays a key role in ensuring excellent patient service, efficient clinic flow, and strong communication between providers, staff, and patients.
Position Summary
The Administrative Assistant serves as the primary point of contact for patients and visitors while providing comprehensive administrative support to physicians, nursing staff, and clinic management. This role requires strong organizational skills, multitasking abilities, and familiarity with electronic medical record systems.
Essential Duties and Responsibilities
- Greet all patients and visitors in a professional, courteous, and welcoming manner
- Obtain, verify, and update patient demographic and insurance information
- Monitor and respond to multiple email inboxes and work queues daily
- Assist nursing staff with chart preparation for upcoming clinics
- Request, receive, and organize medical records and diagnostic testing prior to clinic visits
- Schedule new patient appointments across multiple specialties using calls, referrals, and in-office requests
- Maintain physician and clinic manager schedules and calendars
- Answer incoming calls and voicemails when needed, route calls appropriately, and assist callers when needed
- Coordinate communication between multiple facilities and providers
- Manage referrals and ensure all required records are obtained for specialty scheduling
- Assist the clinic manager with monthly rosters, statistics, and prior authorizations as needed
- Assist manager with clinic outreach and promotion
- Other duties assigned by manager on an as needed basis
Qualifications
- High school diploma or equivalent required
- Previous experience in a medical office or healthcare setting preferred
- Knowledge of medical terminology, scheduling, and insurance processes preferred
- Experience with electronic medical records (Athena, Epic, or similar systems) preferred
- Strong organizational, communication, and multitasking skills
- Ability to maintain confidentiality and comply with HIPAA regulations
Work Environment
- Fast-paced clinical setting
- Frequent interaction with patients, providers, and staff
- Requires attention to detail and the ability to prioritize tasks effectively
Why Join WCRMC
- Supportive team-oriented environment
- Opportunity to work across multiple specialties
- Commitment to high-quality patient care in a community-focused healthcare system